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T-Mobile Scam Shield

T-Mobile USA
Trusted

10M

Downloads

18.2 MB

Size

7.0+

Android Version
5.2.0.3554 (Oct 28, 2023) This is the latest version
4.6 (174427 Reviews)
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Description of T-Mobile Scam Shield

Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.
- What is Scam Shield? -
ADVANCED NETWORK TECHNOLOGY
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
BUILT-IN PROTECTION
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
KNOW WHO'S CALLING
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
• Verified Business Calls – When available, verified caller information from trusted businesses and why they’re calling will show on the incoming call.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? Scam Shield gives you control over what types of calls are allowed to ring your phone.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.
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Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
Location Permissions are not requested or required for the use of the application. For help and support, please contact callprotectionops@t-mobile.com.

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here reviews and ratings come from google play users.

4.6

174427 Reviews
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S W Rath
It is moderately successful in blocking unwanted calls, but doesn't tell you who they are. I want the app to force "private" callers to identify themselves or hang up. Instead, the app can send them to voicemail. So if you're getting harassing calls they can still ring your phone unless you choose to send them to voicemail. They can still leave cove messages. This is the fix we need. This fix would allow me to get calls I actually want and shield me from calls I don't want.
Nikki E
This app is absolutely trash without a premium subscription! I tried to hold off on anything T-Mobile because I was perfectly happy with Sprint. All good things come to an end when your have a buyout. I finally pulled the trigger and switched my SIM card, and was automatically switched to the T-Mobile version of call screen and it has been nothing but useless for me. It screens calls but it doesn't go to voicemail like before which helped me screen calls/block at my convenience not theirs.
BJ Watson Writer and author
I was constantly getting calls from unfamiliar phone numbers. This was annoying and intrusive to say the least. Scam Shield was a godsend. I no longer had to do anything because this app identified and stopped the culprits. Except for some other great features offered, I took the cheaper route. But in itself, does the job I need to have done. It's a must-have app.
A Google user
OnePlus 6T. This sure doesn't seem like it does all that it is supposed to. It does seem to Block, to the point that i have no clue that I even had a phone call until i go in and look at it. There is No Reverse Number lookup which was one of the things I was most interested in. It isn't integrated into the Phone Dialer so you are looking in 2 different places for calls.
A Google user
My experience is, primarily marred by the, so called, REVVLRY Plus phone. Having, reluctantly, committed to aquire, it seemed to be the most economical choice. Though, moderately "user-friendly", the paramount "grip control", is a complete fail. By design, seems slip-inspired. FIX?: mandatory rubber cell phone cover(additional). I've never owned such a "droppable" phone. I'm guessing, not insured. BTW...Super App.
Don Brandt
I have been a Sprint customer for years, but had to change over to T-Mobile because of the merger. I liked the Sprint version as I could block a number within the app. The T-Mobile app does not allow you to do that unless you purchase the upgrade, so I have to block the number in my phone. Overall the app seems ok, just wish I could block the number as well as report it without having to pay.
A Google user
Apparently, the version that once worked well, is no longer compatible with the newer phones (i.e. Galaxy S8). I'd highly recommended downloading Hiya and cancel this monthly subscription. Hiya is free and identifies all calls, incoming and outgoing. It doesn't identify texts, but then again, neither does this T-Mobile service for which we're paying monthly...... Free app that identifies all calls vs $4 service that doesn't identify anything.....your choice
Scott Hansen
12/21- I have been using the app both paid and free since introduction . Thus the reviews. Why would you stop a blocked spam number four times and then the fifth time let it go to voicemail? 9/21-continues to be a rip-off as they charge you for every thing that most providers give you for free. Since it came out it keeps changing what's free and what's not, plus they're selling your data to third parties (read the fine print), and to stop it you have to contact each one individually.
Marcia Carson
It works well, but sometimes too well. I was waiting for a call giving me an access code (no option for getting it by text). Never got the call, even trying multiple times and had to resort to getting the code by snail mail. I happened to check the blocked call list, and found several blocked calls from around when I made the request. If you're waiting for an important call and you don't know the originating number, disable the app until your call comes.
Brian McMillan
I'm not sure this is actually free. It said trial and I didn't pay attention if that means I must opt out or it will downgrade. Plus, I know it doesn't make sense, but I'm actually getting many more unrecognized calls than before. And they aren't getting blocked. Some are. But most just ring then no voicemail. I call this junkware at the moment. And perhaps misleading "free" app. Been with T-Mobile for 19+ years and disappointed with this.
A Google user
Constantly screwing up my calls. Just blocked a call from one of the numbers in my contact list when they called, they had to text and ask why I wasn't answering. Constantly getting messages from the app that "Sorry, we're having trouble fetching your voicemails at this time." Last one was at 1:00 in the morning. Gives you the most basic info about blocked calls, etc. If you want anything more, you have to pay for it. Disabled it. Add it to your plans free or dump it.
Alex Zorach
I'm frustrated that T-Mobile makes us install an extra app rather than working out the security holes in their network and caller ID system, and addressing the problems at their source. But as for this app, it doesn't even work. I've had it enabled for months and it does not prevent spoofing. I still get spam calls with spoofed numbers, they slip through the app, and like, when I try calling back the number half the time it isn't even a valid number. I'm angry that these networks aren't doing their job to address this issue on their end. Like, if they cannot trust the integrity of the caller ID system, they need a new system, and without that I want them to just stop displaying the numbers since we can't trust them. This problem has also gone on for too long. It's been going on for years now and has been intense (i.e. multiple spam calls a day every day) for at least 2 years now. I legitimately don't understand why they have not been able to solve this problem. And I don't want them to "fix" this app, I want them to fix their network. The mere fact that they HAVE an extra app (to try and fail) to prevent spoofing and spam calls/texts, bothers me, they need to be identifying and blocking this stuff at the network level, before any of these calls ever reaches the user. Shame on them, on T-mobile and on ever major cell provider, for gloriously failing to do this for years now.
Mark Oberg
I like the fact that I can get free reverse caller information right in the app. It does a good job of screening and identifying callers before I pick up. It also lets me know when the call is from a verified business or not. I have control over which numbers are always allowed to go through. Which are auto routed to voicemail and which are blocked. Most others are just a front for selling you an "investigation" and collecting a lot of personal information so they can sell it to others.
Jesse Peden
The app keeps "Authenticating" all the time. It's like it doesn't stay signed in, even if you disable battery optimization, uninstall/reinstall, etc. This only began when the service was renamed to Scam Shield. Reply: no, you guys can figure it out on your own. Others have complained of the same issue already and you've still not fixed it. I'm not going to waste time talking to a tier 1 person that reads from a script to do even the most basic things.
A Google user
The older caller ID app was much better. The only way I see the actual ID of whoever is calling me in this one, is by opening the app and scrolling to the call list. In the old app, the ID of all callers not in my contact list showed up on the caller screen. The only reason why I rated it as high as I did is because the blocking feature is really good.
B C
The app does not filter all scam calls, they still come through. Although the amount of scam calls I get has reduced. There's an option to block numbers and most phones already have this feature and they're not truly blocked, they just go to voice-mail. Reverse number look up, it's 30/70. Rarely do you get an actual name, you get a state and a service carrier. It's only $4 added to my bill, but I don't think it's worth it.
mark cardnella
Doesn't seem to block anything. Not very intuitive. Do I add scam cam calls to list or is it automatic. They're still coming in and its not clear where they can be added. UPDATE 1+ Year later: Since T-Mobile joined with another major provider I had hoped that this app would have improved. But while it is suggested that the protection it offers is free, it is still virtually worthless unless you upgrade to the paid service. Still rates a 'zero' in my book.
A Google user
This app SUCKS! It blocks scam calls OK (really hit or miss) but it also blocks some of my friends & family RANDOMLY even if their contact is saved in my phone! Even if we've called and texted back and forth before. I can't add people to the "always allow" list without it asking me for a subscription and it doesn't show me any activity in the app just one random call from a long time ago. I can't uninstall this app only the updates. I hate it.

Latest Version

5.2.0.3554

Oct 28, 2023
18.2 MB Size
Android 7.0+
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Other versions

4.2.1.3355

March 17, 2021
18.2 MB Size
Android 5.0+
Improvements• Several updates were made to enhance app accessibility.Fixes• Users with certain account configurations will no longer see incorrect upgrade prompts for Visual Voicemail.• Users with specific devices will no longer see the first-time startup sequence after every device restart. • The way device permissions are requested on first-time startup has been adjusted.• The app will now properly re-request device permissions required for authentication if they were previously denied.
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4.2.0.3336

December 01, 2020
18 MB Size
Android 5.0+
Minor bug fixes, improved some error messages, and fixed minor UI
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4.1.0.3323

September 12, 2020
17 MB Size
Android 5.0+
Authentication/Login improvements and minor copy changes.
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Good App Guaranteed

This app passed the security test for virus, malware and other malicious attacks and doesn't contain any threats.

T-Mobile Scam Shield - APK Information

APK Version: 5.2.0.3554
Package: com.tmobile.services.nameid
Android compatability: 7.0+
Developer: T-Mobile USA
Privacy Policy: http://www.t-mobile.com/company/website/privacypolicy.aspx
Name: T-Mobile Scam Shield
Size: 18.2 MB
Downloads: 10M
Version: 5.2.0.3554
Release Date: Oct 28, 2023
Package ID: com.tmobile.services.nameid
Developer: T-Mobile USA