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Citizens Bank Mobile Banking

Citizens Bank, N.A.
Trusted

1M

Downloads

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Size

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Android Version
(-) This is the latest version
4.8 (77256 Reviews)
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Description of Citizens Bank Mobile Banking

Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device.

Manage Accounts

- See up-to-date balances and account activity
- Freeze and unfreeze debit cards

Deposit Checks

- Snap photos of your checks for easy deposit
- Get same-business day credit on deposits made by 10 pm ET

Transfer Money

- Make transfers between Citizens accounts and to non-Citizens accounts
- Send money securely with Zelle®

Pay Bills

- Manage all your bills in one place
- See payment history
- Add and pay any company

Plus, your finances are protected with the Citizens Bank Online Guarantee.®

DISCLOSURES:

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

©2023 Citizens Financial Group, Inc. All rights reserved. Citizens Bank is a brand name of Citizens Bank, N.A. Member FDIC

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here reviews and ratings come from google play users.

4.8

77256 Reviews
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Emran Rashid
This app sucked before the major update, and you would think they would fix the bugs, but no. It's still the worst banking app I've ever used compared to other banks like BOA or Chase. It takes forever to open, then it'll tell you to put your finger print on the reader, if you mess up, it'll take another few minutes to load, to prompt you again for your finger print. The speed of the app is unacceptable.
josh vasquez
Too much to explain, but I'll give you one of the more frustrating tedious ones. Say you log in to check your balance, and your boss walks in. You just lock your phone, and after your conversation, you come back. You unlock your phone with the app still open, and it brings you to the main log on screen where you promptly attempt to log in. Only for it to constantly tell you their service is unavailable, and to try again later. The way to fix it is to completely close and reopen the app.
Tatiana
The new app is horrible. I loved the old one, was able to do all my banking on it including Mobil deposits. The new app doesn't recognize my user id/password. I called support and they were able to set me up. But it lasted just few days until they upgraded it again. I give up... 2/9/2021 Finally, the app is fixed. I can use it again and do basic tasks without going to the branch. I would like to be able to sign on with my pin like I used to, but it's a small inconvenience. Thank you!
A Google user
What I would really like changed is an option to temporarily freeze or unfreeze a card directly from the app instead of having to call customer service. Most major mobile banking apps have this, including Wells Fargo. It's frustrating having to wait on hold for up to 20 minutes thinking your card is lost, by the time they answer, the account could be wiped out. That is truly the one feature I would love to see added and why I only give the app 3 stars. Fingerprint recognition would also be helpfu
A Google user
I've been using this app for many years to keep a close eye on my account. And recently I've had issues logging in. When it first started happening I thought it was me entering the incorrect info or maybe the app needed updating. But neither was the issue. I enter required info and I am continuously rerouted to the log-in screen. There are times I can log in and receive error message stating data not available. I usually have no other issues. Please fix this bug.
Les Papp
It's slow. Mobile deposit you have to type each number with an almost 1 second delay before you can type the next number. It won't email you your receipt automatically, you have to hit a button, and it opens you email, no check image is attached or check number recorded (like you would get at the ATM), doesn't let you preselect your email, just uses your default. You can't even get an emailed receipt if you do a transfer from one account to another. Not a terrible app. They made it worse
Michael Pavpertov
The app became absolutely impossible to use after the major update! It logged me off and wouldn't let me back in, saying my ID and password didn't match their records, even though logging in via the web version worked ok. Had to change my password twice to make it work. Deposits don't work at all, no matter how good and crisp the picture is, the app keeps saying the image quality is unacceptable. Terrible!
Joshua Danridge
The new Citizens Bank App is much more stable, intuitive, and user friendly than the previous version. The user interface is much more streamlined and efficient also. There were constant struggles for me in the past where my account would become locked inadvertently because the finger print security scan was not synced with the application after changing it due to the account being locked - became a vicious cycle. Thankfully have not had this issue since the changeover.
A Google user
this is the only banking app that I've used that gives constant problems. I've had to uninstall and reinstall it many times. I checked my phone. phone is fine. checked other similar apps. all of them are efficient as expected. only this app freezes, doesn't recognize usernames and passwords, and has to be reinstalled over and over again. To say I'm unimpressed would be a severe understatement.
Holla Johanus
Well... The last version of this app worked perfectly fine. Coming from a UX/UI Designer, it is visually pleasing and the some of the slight animated transitions is a nice touch, but that's it. Certain important text buttons are not clickable like checking your account balance(s) or messages in your inbox. This seems like just a hi fidelity protoype that got push through before checking to get feedback from usability testing. Not a good user experience. If you need a new designer, I'm for hire.
janice bernard
The new app is an improvement over the previous version! Sometimes I encounter the "session has expired" message while signed in (even if I've just signed on), which can be annoying when I'm paying bills or transferring money and have to sign in and start over. But overall, I like the new format and functionality much better and I am able to do all of the banking tasks I need to do. The running balance is very helpful! I'm very satisfied with the functionality of the updated app!
A Google user
Love the app once you get in there, IF you can get in lol. I'd say about 75% of the time an error message appears saying "sorry this service isn't available at this time." Then you try again, and it lets you in. No it's not an incorrect password error cause that's different. But they really need to refine this and figure out why that error keeps happening. Also once you're in, it's easy to navigate but still could be more customer service options.
Susan Lailer
In general, I like the app. Different tabs load pretty quickly once signed in. I can find the information I'm looking for efficiently. When it updated from the old version, I was required to create a new username and password. They are completely different from any others I have, but I was, and intensely dislike that, unable to use special characters in the password to make it more difficult. I feel like the password security requirements could be stepped up to allow special characters.
Austin Lieber
Its an improvement from the previous version of the app by a long shot. Zelle is still a gimmick but there's a dedicated button for it. Loading time between pages should be 2-3x faster than it is. Not sure why i have to wait several seconds for pages of numbers to load. This type of secure information is rapidly accessible on a computer and there is no reason it should be different on a phone. ---- Can't compete with Ally.
Jon Kolenchak
Slow, very slow. The app freezes frequently. I can honestly say that it is the slowest running app on my device. I have considered changing banks due to this app if it were not for the hassle that would entail. 7/26/2021 Edit. I can honestly say that this is the worst financial app that I use and I use several. The app only works occasionally, still freezes, takes a very long time to open, and most disturbingly, shuts off halfway through making mobile deposits.
Cup Cake
Overall I like the Citizens Bank Mobile app. It's easy to use. Depositing checks is a breeze especially doing it by phone, however, that's not the case doing it with my iPad. The landscape is weird. It's a lot harder to capture the image so the auto capture times out constantly. I think the last upgrade to the app messed that up but that's the only reason I didn't give it five stars.
Annmarie Simoli
The bill pay has become horrible. It's very slow or unresponsive. I put in the amount to pay, but when I try to change the date the calendar does not respond. On the occasion that it does, it goes to black screen, takes almost a minute and then crashes the app. It no longer works well. Also where is the feature where a long hold on the opening screen displays the balance? Another feature gone!!! This upgrade has made the app pretty useless.
A Google user
The worst feature is the mobile check depositing. It doesn't give you any time to center the check. It just instantly takes the photo. Then I have to retake it several times. It's almost impossible to center the check for the camera before it takes the picture. It's so frustrating. I wish it had the option for me to manually take the picture once I have the check centered correctly. And, when I use the check depositing feature, it automatically rotates my screen and doesn't go back to portrait mode until I exit the banking app. I hate that.

Good App Guaranteed

This app passed the security test for virus, malware and other malicious attacks and doesn't contain any threats.

Citizens Bank Mobile Banking - APK Information

APK Version:
Package: com.citizensbank.androidapp
Android compatability:
Developer: Citizens Bank, N.A.
Privacy Policy: https://www.citizensbank.com/account-safeguards/privacy.aspx
Name: Citizens Bank Mobile Banking
Size:
Downloads: 1M
Version:
Release Date:
Package ID: com.citizensbank.androidapp
Developer: Citizens Bank, N.A.